rgwin Privacy Policy

rgwin ("rgwin," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("Player," "User," or "you") who access and use the rgwin online gaming platform at rgwin.net and all associated services (collectively, the "Platform").

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have in relation to your data. It applies to all interactions you have with rgwin, including account registration, deposits and withdrawals, gameplay, customer support communications, and use of our website.

By registering an account or using the rgwin Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this policy, please do not use the Platform.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

rgwin collects personal information that is necessary to provide you with a safe, secure, and compliant gaming experience. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile number, and residential address provided when you create an rgwin account.
• Identity verification documents: Government-issued identification (e.g., Philippine passport, driver's licence, SSS/GSIS ID, PhilSys ID), proof of address, and other documents required for KYC (Know Your Customer) verification.
• Payment information: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), and transaction records. Note that rgwin does not store full card numbers or payment credentials directly.
• Communications: Messages, emails, and chat records exchanged with our customer support team.
• Responsible gaming preferences: Deposit limits, self-exclusion requests, and other responsible gaming settings you configure on your account.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited, games played, session duration, betting history, login timestamps, and navigation patterns within the Platform.
• Cookies and similar technologies: Session cookies, persistent cookies, and local storage data used to maintain your login session and personalise your experience. See Section 6 for more details.
• Location data: General geographic location inferred from your IP address, used to verify eligibility and comply with regional restrictions.

rgwin uses the personal information we collect for the following purposes:

• Account management: To create, verify, and maintain your rgwin account, including identity verification and age confirmation (21+ requirement).
• Service delivery: To process deposits and withdrawals, provide access to games, and deliver the core functionality of the Platform.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited activities.
• Legal and regulatory compliance: To fulfil our obligations under applicable Philippine laws, including anti-money laundering (AML) regulations, data protection laws, and gaming regulations.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your rgwin account.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools.
• Platform improvement: To analyse usage patterns, troubleshoot technical issues, and improve the performance and features of the rgwin Platform.
• Communications: To send you important account notifications, security alerts, and, where you have opted in, promotional communications about rgwin offers and games.

rgwin processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the rgwin Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, tax obligations, and gaming licensing requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications. You may withdraw consent at any time by contacting our support team.

rgwin does not sell, rent, or trade your personal information. We may share your data with third parties only in the following limited circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your transactions.
• Identity verification providers: Third-party KYC and AML compliance services used to verify your identity and comply with regulatory requirements.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Game software providers: Licensed game developers and content providers whose games are available on the rgwin Platform, to the extent necessary for game functionality and fairness auditing.
• Regulatory and law enforcement authorities: Government agencies, regulators (including PAGCOR where applicable), and law enforcement bodies when required by law or in response to a valid legal request.
• Professional advisers: Lawyers, auditors, and other professional advisers bound by confidentiality obligations, where necessary for legal or compliance purposes.

All third parties with whom rgwin shares personal data are required to handle that data in accordance with applicable data protection laws and our data processing standards.

6.1 What Are Cookies? Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit.

6.2 How rgwin Uses Cookies

• Essential cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in during your visit. Without these, the Platform cannot operate.
• Preference cookies: Remember your settings and preferences, such as language and display options, to personalise your experience on rgwin.
• Analytics cookies: Help us understand how players use the Platform — which pages are visited most, where users encounter issues, and how we can improve the overall experience. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, protect your account, and maintain the integrity of the Platform.

6.3 Managing Cookies. You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the rgwin Platform and your ability to log in or use certain features.

rgwin retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Customer support communications are retained for a period of three (3) years.
• Identity verification documents are retained for the period required by applicable KYC regulations.
• Analytics and usage data may be retained in anonymised or aggregated form indefinitely for platform improvement purposes.

When personal data is no longer required, rgwin will securely delete or anonymise it in accordance with our data retention procedures.

rgwin implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the rgwin Platform;
• Encrypted storage of sensitive personal data and account credentials;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing of the Platform;
• Two-factor authentication (2FA) options for player accounts;
• Monitoring systems to detect and respond to suspicious activity in real time.

While rgwin takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, rgwin will notify affected users and relevant authorities as required by law.

As an rgwin player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data rgwin holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

The rgwin Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine laws governing casino-style online gaming. rgwin does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on rgwin, please contact us immediately at [email protected].